Buzzwords: the secret language of CRM

1. Last month, the eminently readable and undeniably talented Ginger Conlon wrote a post about buzzwords on the 1to1 Media Blog (which is one of the first things I read each day, and you should too, because it quite nicely puts things in a customer-centric frame of reference). She asked about buzzwords people hated, and she [...] (Read Full Article)

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