Gartner outlines five technology trends changing CRM architectures

searchcrm.techtarget.com (Sep 14 2009) Cloud Computing , Green IT , SaaS

Categories:
Technologies: Cloud Computing, CRM, CRM Blog, ERP, ERP Blog, Green IT, on-demand, SaaS, web-based

Quotes

  1. “ Certainly we're shocked CRM is still growing. ”
    By Ed Thompson
  2. “ In the world of SaaS or cloud, historically concerns were about uptime and security. ”
  3. “ We're going to be living with traditional on-premise applications for the rest of our working lives, which means we're going to be in a SaaS/non-SaaS world the rest of our working lives. ”
    By Ed Thompson
  4. “ We look at business intelligence and we can look at the application of that in the CRM domain. ”
    By Gareth Herschel
  5. “ A lot [of social media monitoring tools] are not adding much value, just tracking and crawling and not adding much back. ”
    By Ed Thompson
  6. “ At the moment, this technology is not applicable in a majority of cases in complex enterprise applications. ”
    By Ed Thompson
  7. “ Up until now, most organizations have thought of UC as the blending of networking and telephony and it therefore applies to contact center. Do not think of this [as?] relating solely to contact center. ”
  8. “ We expect in next couple years to break the 50% barrier [in build versus buy]. ”
    By Ed Thompson

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