Category: SaaS

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Categories:
Technologies: Cloud Computing, CRM, CRM Blog, ERP, ERP Blog, Green IT, on-demand, SaaS, web-based

  1. Mobile CRM not just for SFA anymore

    Explore Article searchcrm.techtarget.com (Sep 1 2010) SaaS

    Much as software as a service (SaaS) rose to prominence with CRM, the promise of mobile computing has centered around CRM as well, as companies sought to provide salespeople out on the road with the latest information on prospects and customers. And while mobile CRM may never have fully lived up to its initial hype, in some ways it delivered, with most CRM vendors offering some mobile capability with their sales force automation (SFA) applications, unleashing and enabling organizations’ "road warriors."

    Comment on Article Mentions:   SAP

  2. Leaps Over Bureaucracy in a Single Bound: SaaS as a Quick-Fix CRM “Band-Aid”

    Explore Article Editor's Picks (Aug 23 2010) CRM , SaaS

    Leaps Over Bureaucracy in a Single Bound: SaaS as a Quick-Fix CRM “Band-Aid” Many people worry that CRM planning means a long time frame and a lot of hard work, but the opposite is true. Successful CRM projects, especially when used for interim purposes, can’t be “big bangs” that immediately launch every possible feature or capability. You’ve got to prioritize.

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  3. Tuesday's Tip: 10 SaaS/Cloud Strategies For Legacy Apps Environments

    Explore Article Editor's Picks (Aug 12 2010) SaaS

    Tuesday's Tip: 10 SaaS/Cloud Strategies For Legacy Apps Environments Organizations determining when and how to make the move to SaaS and Cloud face realistic challenges in gaining buy-in and realizing the apparent and hidden benefits of SaaS/Cloud. In a recent survey of over 300 companies, 73 respondents who were wary of SaaS/Cloud were asked to list the top 3 reasons they did not plan to deploy a SaaS/Cloud solution in the next 12 months.

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  4. Aplicor Announces Exclusive APAC Distribution Agreement With Major Australian ...

    Explore Article PR Newswire (Aug 10 2010) Cloud Computing , ERP , SaaS

    Aplicor Announces Exclusive APAC Distribution Agreement With Major Australian ...PR Newswire (press release)10 /PRNewswire/ -- Aplicor, LLC, a global Cloud Based Business Software Company, announced today an exclusive distribution agreement with Garaguru, ...and more »

    Comment on Article Mentions:   Aplicor

  5. SAS and Healthcare, HighTower, Quantum's GoalTrak, Callidus On-Demand, F&S Call Center, RoadComm's LifeInPocket

    Explore Article blog.tmcnet.com (Nov 30 2009) SaaS

    The news as of the first coffee this morning, and the music is Round II of War of the Records. Yesterday Elvis Presley's From Elvis In Memphis edged out Tom Waits's Rain Dogs.Today is truly a monumental clash of the titans -- Bob Dylan's Highway 61 Revisited against The Rolling Stones' Sticky Fingers:"With the entire US health care system under the microscope of reform efforts," SAS officials say, "parts of such change depend upon health insurers controlling costs, improving health care outcomes and maximizing member satisfaction."And SAS would like to take this opportunity to remind you that "nearly all of ...

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  6. Top 10 Reasons to Integrate with SaaS CRM

    Explore Article Innoveer's CRM Insights (Apr 26 2010) SaaS

    Top 10 Reasons to Integrate with SaaS CRM Why bother custom-coding integrations between applications, if you can avoid it? Ease of integration is just one more reason to pursue SaaS CRM, rather than using on-premise CRM.

    Comment on Article Mentions:   Oracle   SAP

  7. SaaS for your business in the cloud

    Explore Article ZDNet Technology News (Sep 23 2009) Cloud Computing , SaaS

    Is it just lower upfront cost and faster time-to-live that's driving businesses to adopt SaaS? Or is it simply that the cloud is where business gets done today, and that's where business systems should operate too.

    Comment on Article Mentions:   Gartner   Oracle   Zach Nelson

  8. Google, Workday Outages Show SaaS Isn't Perfect -- SaaS and Cloud Computing Outages

    Explore Article InformationWeek (Oct 23 2009) Cloud Computing , SaaS

    Software-as-a-service lets CIOs pay only for what they need, but CIOs need to make sure they get the system performance they've paid for. Companies are sometimes choosing software-as-a-service over on-premises software because it is inexpensive and flexible, yet recent outages at Google and Workday are reminders that SaaS isn't perfect. SaaS lets CIO pay only for what they need, but how do CIOs make sure they get the performance they've paid for?

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  9. Why Social Media will drive adoption of SaaS CRM

    Explore Article Editor's Picks (Jun 6 2010) Cloud Computing , CRM , SaaS

    In spite of the fact that SaaS CRM has been around for a decade, it is not as popular or widespread as what some might have expected it to be by now. I think this is about to change. As I noted in my previous post, four independent trends, namely Social Media, Smart Phones, Predictive Analytics and SaaS are now converging to bring about a Paradigm Shift in CRM. In particular, Social Media will drive adoption of cloud computing/SaaS CRM going forward.

    Comment on Article Mentions:   SAP   Oracle

  10. Social CRM and ROI don’t go together necessarily.

    Explore Article blogs.gartner.com (Jun 1 2010) SaaS

    Many organizations talk about the return on their software investments, but most of them are just jawboning. They have no clue, really. Take the vaunted “software as a service” or SaaS / Cloud model. Most of the Cloud is the cloud of smoke around ROI. At least 90% of large organizations using sales automation in a SaaS model cannot show a true and accurate five year picture of spend on their SaaS system versus what an alternative would have cost them.

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  11. Call Centers in the Cloud

    Explore Article Editor's Picks (Feb 15 2010) CRM , SaaS

    Call Centers in the Cloud Why run customer service in the cloud? Well, let’s rephrase the question in terms of business results. Namely, doesn’t every top-notch call center want to improve: Growth by cross-selling and up-selling customers with relevant offers? Efficiency by providing service representatives with a better picture of the customer? Customer satisfaction by talking with customers more knowledgeably, as well as with greater empathy and intimacy?

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  12. Packaged Software as a Service is too Expensive.

    Explore Article blogs.gartner.com (Dec 6 2009) SaaS

    In the past five months I have visited over 75 clients on three continents, not counting 32 individual meetings with CIOs and staff during our recent Gartner Symposium in Orlando. An interesting and recurring statement I am hearing from IT and business leaders is that, barring serious discounting, SaaS vendors are charging too much money [...]

    Comment on Article Mentions:   RightNow   Oracle   SAP

  13. Modernizing Your CRM Applications – Caveat Emptor

    Explore Article Editor's Picks (Feb 22 2010) CRM , SaaS

    CRM applications in particular need to be constantly modernized because the majority of today’s business organizations have become “subject to change without notice”. A CRM application which was developed or acquired to solve yesterday’s business problem based on yesterday’s business requirement, may not fulfill the needs of today’s business process. The application must be aligned to the business needs and this is not a one-time alignment but rather an on-going need.

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  14. Can Mzinga Really Make You OmniSocial?

    Explore Article The TEC Blog (Jul 15 2010) CRM , ERP , SaaS

    before being social customers, we are social media users—we use Facebook, Twitter, create blogs and comments on Web sites, and sometimes we can even integrate some of these tools and make them work together. Unfortunately, this is not an easy thing to do and if you use three or more social media tools, you will have a hard time integrating all of them (or most of them). Why? When a social media company launches a new product, they want to keep their followers, users, etc. and they would rather not share them with others.

    Comment on Article Mentions:   Paul Greenberg

  15. Is SaaS the same as cloud?

    Explore Article ZDNet Technology News (Mar 19 2010) Cloud Computing , SaaS

    Customers don't care what sort of cloud service it is, they just want the convenience and cost benefits. Channel players shouldn't think in terms of SaaS or cloud, they should be a trusted advisor on all aspects of cloud.

    Comment on Article Mentions:   SAP

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