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Is your company's ERP system secure?
Explore Article (Sep 2 2010)
Enterprise Resource Planning (ERP) systems have gained huge new productivity features in the last few years, including mobile access for workers in the field and the ability to more easily share critical information with business partners and vendors. Those are great additions, but there is a catch. Now that more people have access to your critical ERP systems and customer and business data, have you made sure that your systems are secure from electronic intruders, hackers and others who want to steal your information or harm your business?
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When using social media for your company, be clever, but don't misinform your customers
Explore Article (Aug 31 2010)
As your business continues to experiment with Twitter to take advantage of the immediacy that surrounds the innovative social media tool, it's never a bad idea to also remember how that immediacy can be your worst enemy. How so? Well, let's take a look at the case of a Washington Post sports reporter who was suspended from his job for a month on Tuesday for allegedly trying out a little experiment to see how quickly a false news scoop could be circulated on the Internet via Twitter.
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After giving up on its failed, over-budget $30M ERP deployment, Marin County to start a new ERP selection process
Explore Article (Aug 19 2010)
Back in June, I wrote here on ForecastingClouds.com about how Marin County, Calif., had sued Deloitte Consulting LLP for $30 million after the SAP ERP project they began together with high hopes in 2006 failed to work as designed and planned. This week, Marin County is taking another step as they work to get their ERP plans back on track -- they're about to announce several alternative steps for bringing in a new ERP system that will finally accomplish their IT goals. Hey, you have to be brave and tenacious in this difficult and challenging world of enterprise IT.
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IT disaster recovery continues in New Orleans, five years after the devastation of Hurricane Katrina
Explore Article (Aug 27 2010)
NEW ORLEANS -- Five years ago this week, I was in my home office outside Lancaster, Pa., where I worked as a staff writer for Computerworld.com, writing story after story about how Hurricane Katrina was literally pounding the city of New Orleans and the Gulf Coast, leaving massive destruction and loss of life in its horrific wake. By a coincidence, I'm here in New Orleans this week and took some time to walk around to find out how business IT departments are faring. So what did I find? Energy, rebuilding, more work to still be done and an IT infrastructure ...
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Improving corporate social responsibility: A new role for ERP applications?
Explore Article (Aug 26 2010)
Enterprise Resource Planning (ERP) software has been a powerful business tool set for many existing business functions for a very long time. That's why it always seems amazing when we are still able to find new and innovative ways to use ERP to improve our companies. That's the beauty of this flexible, invaluable and key business management and operations suite. In an article last week on CIO.com, "Is ERP Ready for Corporate Social Responsibility?" another huge, potential new role for ERP was outlined -- how it could be used to help track key business information to improve corporate social responsibility ...
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Not all social media attention is good -- just ask Target and Best Buy
Explore Article (Aug 25 2010)
Many companies are working very hard to explore and nurture new ways to communicate with their customers and potential new customers via social media networks from Facebook to Twitter. But for some businesses, the attention they're getting on social media networks isn't exactly what they had in mind when they started their initiatives. The recent experiences of the big retailer, Target, comes to mind.
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What your company can learn from the resignation of HP's CEO Mark Hurd
Explore Article (Aug 18 2010)
The resignation earlier this month of Hewlett-Packard Co. CEO Mark V. Hurd has been a public spectacle for almost two weeks and continues to be played out in the media. So what, if anything, can your company learn from HP's experience?
Comment on Article Mentions: Google
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ERP problems that can cascade through your company's operations are something to be avoided
Explore Article (Aug 16 2010)
How important is a top-to-bottom Enterprise Resource Planning (ERP) application suite to a hard-charging business? Huge, especially when it leaves that business high and dry in the case of a major failure. That's what apparently happened to automotive wheel making vendor, Superior Industries International, which recently experienced ERP problems that caused the company to delay its second-quarter earnings report as mandated by the U.S. Securities & Exchange Commission, according to a story published late last week on PCWorld.com by IDG News Service.
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Why isn't IT funny? Maybe what IT needs is an occasional pie-in-the-face
Explore Article (Aug 13 2010)
Comment "You're so right. When I have tried to be more humanly humorous in announcements or releases, it has always get ..." - MalcYates
As a technology journalist, I get a lot of e-mails -- about new IT products and services, corporate mergers and customer wins. On most days, more than 200 e-mails a day often come in, and usually they are very business-like and serious, emulating the typical "this is very important, so please pay attention" tone of a traditional business press release about ERP, CRM, servers and more. That very predictability is what made me notice the unusual, very creative, striking and comical e-mail from CodeWeavers Inc.'s CEO Jeremy White earlier this week.
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IT analysts on ERP: Talking with Kevin Benedict about ERP and enterprise mobility
Explore Article (Aug 12 2010)
If you think that the business value of your company's Enterprise Resource Planning (ERP) software is past its prime, then you may need to readjust your thinking. In fact, says Kevin Benedict, the CEO and principal consultant of Boise, Idaho-based Netcentric Strategies LLC, the use of ERP is getting a whole new life nowadays due to the growing popularity of mobile communications, mobile applications and the need for business agility. He writes about these topics regularly on his blog. "A client just asked me about where they should start with enterprise mobility," Benedict said. "Everyone's asking about it."
Comment on Article Mentions: IBM
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Google dumps Wave and isn't afraid to say it didn't work out
Explore Article (Aug 10 2010)
If may not seem like it, but everything Google does in the world of the Internet doesn't always pan out. But that doesn't stop them from trying. For your business, let this lesson be a motivational tool.
Comment on Article Mentions: IBM Microsoft Google
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Watching Toyota and Apple in their recent news appearances: Lessons in "human CRM"
Explore Article (Feb 3 2010)
A couple of recurring themes have been raised since I began writing this blog, "Tweiss The CRM," last December – the importance of listening to your customers and the importance of listening to the technology users inside your company. Think that's crazy? Then take a look at two recent cases in the news: Toyota Motor Corp.and its vehicle recalls and Apple Inc. and its new iPad. -
ERP Beyond the Owner's Manual: What Else Can ERP Do for Your Business?
Explore Article (Jul 23 2010)
Enterprise Resource Planning (ERP) applications already do a lot for your company, from business planning to coordinating and running manufacturing, sales, marketing, human resources, accounting and more. But are there still other options lurking there that you've never before even dreamed of taking advantage of in your ERP suite?
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IT Analysts on ERP: Talking with Gartner's Ben Pring
Explore Article (Jun 15 2010)
Every day, IT analyst Ben Pring of Stamford, Conn.-based Gartner Inc. hears about ERP frustrations from his clients. What he's even hearing nowadays is a new willingness from some clients to move toward outsourced ERP. That's quite a change from just a couple years ago. Maybe it's something you should look at, too?
Comment on Article Mentions: SAP Oracle
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Lessons learned from Cabela's $10 million investment in its Web site
Explore Article (May 12 2010)
Cabela's, the big hunting, fishing and camping equipment purveyor with retail stores across the country, is spending $10 million to revamp, upgrade and improve its Web site, said the short story Tuesday in Retail Info Systems News magazine. It was only a three paragraph long news brief, but it knocked me off my feet as I read it. I had to sit down. That was $10 million. As in $10 MILLION. This all got me thinking -- is YOUR company spending that much on its Web site?
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