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Technologies: Cloud Computing, CRM, CRM Blog, ERP, ERP Blog, Green IT, on-demand, SaaS, web-based
  1. In The Top 10 Open Source CRM Applications:
    "Open source is good, but often brings a lot of problems. When comparing to a SaaS (software as a service), you don't have to hire customization coding or deal with hosting/maintenance issues.

    If you're interested in SaaS applications that are effective (seemingly rare in this market...) WORKetc does an amazing job of combining CRM, project management, and billing into one SaaS application. It's easy to use and is extremely powerful.

    They even have a feature by feature comparison available for viewing: http://www.worketc.com/compare

    Just my two cents!"
  2. In The Top 10 Open Source CRM Applications:
    Reply Permalink
    On 8/27/10 RahulNair said:
    "OpenERP though primarily an ERP its modularity allows a customer to take out a specific function he/she requires. Hence OpenERP can also be put under the CRM umbrella. OpenERP stands in the Help desk offering,SAAS and the procurement cost functionals.

    With version 6.0 round the corner there have been a lot of improvements including Thunderbird integration and claims management the popularity is bound to increase. For more information on OpenERP please visit http://bit.ly/d4wQvO"
  3. In Why isn't IT funny? Maybe what IT needs is an occasional pie-in-the-face:
    Reply Permalink
    On 8/18/10 MalcYates said:
    "You're so right. When I have tried to be more humanly humorous in announcements or releases, it has always get kicked back. I'm with you: more humorous IT stuff."
  4. In How savvy firms monitor customers' online chatter:
    Reply Permalink
    On 8/17/10 intelestream said:
    "CRM Vendors are developing enterprise applications to engage customers in more efficient ways. At Intelestream, we are working hard to give you the ability to do just that. We will soon unveil intelesocial, which integrates with Linkedin, Facebook, Twitter and more...together with our online CRM solution, intelecrm. We have written a whitepaper on the Power of SocialCRM. You can download it here: http://www.intelestream.net/en/whitepapers/the-power-of-social-crm.html."
  5. In 3 Sales Techniques for Better Follow-Up:
    Reply Permalink
    On 7/25/10 intelestream said:
    "Very good tips about sales follow-up, nevertheless, these techniques have to be accompanied by a tight CRM strategy and universal user adoption. Otherwise, all these techniques fall into an empty bag.
    The Intelestream Team"
  6. In What are your rules for employees who bring in personal IT devices to use at work?:
    Reply Permalink
    On 7/15/10 marlonsml said:
    "Social Media’s integration into the workplace is an exponentially growing trend, yet, many businesses are choosing to block social networking sites to employees. While they might be blocking security risks or think they are improving productivity, they are missing out on a lot of benefits that come with the use of social media. There's an excellent whitepaper download from Palo Alto Networks, “To Block or Not. Is that the question?” here: http://bit.ly/d2NZRp. It has lots of insightful and useful information about identifying and controlling Enterprise 2.0 apps (Facebook, Twitter, Skype, AIM, etc). Enjoy! "
  7. In In A Customer-Focused Organization, Everyone Is Part Of The Sales Process:
    "As Jonathan points out, success can not be simply achieved by technology, sales process and the "Human Being" factor are essential for a company's performance. A CRM Software streamlines the sales process, making the whole process go smoother and faster, but as any system, it is as good as people behind it. In order to implement a successful system, you must have good leadership, planning, and training, and a careful analysis of the internal business processes must be taken into account. The system needs to be tailored to best serve the business flow and the end client. Our company developed intelecrm (www.intelestream.net/intelecrm), an online CRM application that fulfill all needs described here."
  8. In Gartner Customer 360 Day 1: Who in Your Company is Equipped to Care about Customer Experience?:
    Reply Permalink
    On 6/29/10 JLIONZ said:
    "Chris,

    Sadly I agree with Ed's comment on Customer Experience or lack thereof and like the auto assembly analogy also, so in the end is the idea of great customer value and experience just lip service? "
  9. In The Open Cloud – Come for High Availability, Stay for Ownership and Control:
    Reply Permalink
    On 6/29/10 intelestream said:
    "We'd like to add some interesting information on how Cloud Computing can work for Small Enterprises as well as addressing concerns about security, stability, and data ownership, it can be downloaded for free by visiting http://intelestream.net/en/lp-online-versus-on-premise.html
    "
  10. In Is CEM the new CRM?:
    Reply Permalink
    On 6/29/10 intelestream said:
    "True, with the advent of could computing, changing service vendors is easy and fast. Therefore a business must focus on their customers’ experiences with them in order to create a loyal customer base. At Intelestream we have a holistic customer experience view, for further reading visit us at www.intelestream.net.
    "
  11. In Using Social CRM to Engage With Your Customers:
    Reply Permalink
    On 6/29/10 intelestream said:
    "SocialCRM is definitely gaining ground. Intelestream recently published a whitepaper that addresses Social CRM in the context of small businesses. Read it at http://www.intelestream.net/en/whitepapers/the-power-of-social-crm.html
    "
  12. In With CRM Buried, “Customer Centricity” may have no Center.:
    Reply Permalink
    On 6/29/10 intelestream said:
    "We agree, having your business processes exactly right in order to please customers is a difficult and ever changing task. At Intelestream we consider this to be a priority that we elaborate on in our "10 Considerations before choosing a CRM" whitepaper. You can download it for free at http://www.intelestream.net/en/lp-10-considerations-before-purchasing-a-CRM.html
    "
  13. In Social Media and CRM working together for better lead generation:
    Reply Permalink
    On 6/27/10 intelestream said:
    "We’d like to add some helpful information for CRM software that will assist small and medium sized business to manage leads and harnessing the power of social CRM, which can be read at http://www.intelestream.net/en/lp-cp-socialcrm.html
    "
  14. In Why Your Company Needs to Embrace Social CRM:
    "A good whitepaper that might also be helpful can be downloaded by visiting
    http://www.intelestream.net/en/lp-cp-socialcrm.html"
  15. In Better Customer Service: Your Customers Will Definitely Notice:
    "Todd, this is so true. Most corporate systems and mechanisms seem to focus on things that are more convoluted and don't even help the customer cause. As you mentioned, the focus on little things that really matter is critical and it cannot be achieve through policies, systems, and procedures as much as with some minuscule behavioral changes and basic listening!

    I wrote about the negative impact of one such internally oriented mechanism - SLAs. IMO one of the root causes behind machinistic behavior... http://wp.me/pN8i1-5D [SLAs Drive Mediocre Services, Not Customer Delight!]

    - Ashish
    http://ashishbhagwat.wordpress.com"
  16. In Bringing Social CRM to a 'Competitive, Fiesty Bunch' of Employees:
    Reply Permalink
    On 5/31/10 intelestream said:
    "Intelestream recently published a white paper on Social CRM. It can be found at http://www.intelestream.net/en/lp-CP-socialcrm.html"
  17. In What's driving Social Crm - opportunity or fear?:
    Reply Permalink
    On 5/31/10 intelestream said:
    "Intelestream has published a whitepaper that deals with Social CRM in the context of small businesses. It can be found at http://www.intelestream.net/en/lp-CP-socialcrm.html"
  18. In Going overboard with Social CRM.:
    Reply Permalink
    On 5/28/10 intelestream said:
    "Social CRM is a concept also worth considering for maintaining and building your community. Here is a good whitepaper on the subject -- http://www.intelestream.net/en/lp-socialcrm.html"
  19. In Help us pick the year's best CRM blogs:
    Reply Permalink
    On 5/25/10 intelestream said:
    "This whitepaper, "Ten Things to Consider Before Purchasing a CRM" is also helpful - http://www.intelestream.net/en/lp-10-considerations-before-purchasing-a-CRM.html"
  20. In Spirit Airlines to charge for carry-on bags: They call this customer service?:
    "I received 1 st <a href="http://lowest-rate-loans.com/topics/personal-loans">personal loans</a> when I was a teenager and this supported my business very much. Nevertheless, I require the consolidation loans also. "
  21. In A warm welcome to the new portal:
    Reply Permalink
    On 12/28/09 Cbucholtz said:
    "Here's a comment for you!"
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