Graham Hill

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Effective Social CRM
3 articles also mentioned Paul Greenberg

Forecasting Clouds' Top 20 CRM Blogs of 2009
2 articles also mentioned Brent Leary

Mentioned In 16 Articles
Shortcuts to Your CRM Shortlist

Explore Article (Aug 31 2010)

...innovate around better solutions that users will “hire” to help them do the jobs/outcomes better. – Graham Hill, CRM Consultant Organizations looking to implement CRM, or to replace a solution they’ve grown... (Read Full Article)

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Who Needs Customer Service Anyway?

Explore Article Editor's Picks (Aug 6 2010) CRM

... I've been reading a bunch lately about service-dominant logic thanks to folks like Wim Rampen and Graham Hill. It is an experience economy. Customers don't buy products or services. They exchange something ... (Read Full Article)

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Listening to Your Customers is not New

Explore Article CRM Outsiders (May 28 2010) CRM

...ave been working closely with their customers for a long time. Social CRM was not required – or, as Graham Hill points out in his comments, companies have been doing Social CRM for a long time, before it was coo... (Read Full Article)

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The Return on Initiative – Social CRM

Explore Article CRM Outsiders (May 14 2010) CRM

... the cost part too – since people are the main cost, there are worthwhile, non-monetary rewards. As Graham Hill states in a response to Laurence: “Working closely with customers as SocCRM demands provides unpar... (Read Full Article)

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Top Ten People to Follow in the Social CRM Space and Why (pt. 2)

Explore Article Editor's Picks (May 10 2010) CRM

...e is going to begin posting actively again soon. Good! Dr. Natalie’s website Dr. Natalie on Twitter Graham Hill I started chatting with Graham this year and can safely say that the man is a bit too smart for his... (Read Full Article)

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Social CRM, Perspective Matters

Explore Article Editor's Picks (Apr 25 2010) CRM

...ey are likely going to ask “What is in it for me?”, sorry, tell me I am wrong. Friend and colleague Graham Hill wrote a post about 9 months ago: Who Should Own Social CRM? Graham suggests the following: “In a bu... (Read Full Article)

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Social CRM is a Journey, not a Destination – Revisited

Explore Article Editor's Picks (Mar 8 2010) CRM

...g customers get their jobs done? I wrote in November, “Social Just is…” This was right after friend Graham Hill released his Manifesto for Social Business. At the time, I was thinking along the lines of the Soc... (Read Full Article)

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Will Sports Clubs Take the Lead in Social CRM?

Explore Article Editor's Picks (Feb 8 2010)

...r referral value measures (in contrast to traditional customer transaction value) as highlighted by Graham Hill recently. As an individual I may not know which of my friends have a Philips TV or a Samsung TV in ... (Read Full Article)

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The ROI of CRM (and Social CRM)

Explore Article Editor's Picks (Jan 10 2010) CRM

...ments. Right? The question for me is how? I don't think we have the perfect answer yet. Here's what Graham Hill thinks about it… All business investments, including ones in SocCRM, need to be justified financial... (Read Full Article)

Comment on Article Mentions: Paul Greenberg Graham Hill
Forecasting Clouds' Top 20 CRM Blogs of 2009

Explore Article (Jan 8 2010)

... a jumping-off point for thinking about what you could be doing better. 9. Customer Insider - Graham Hill With a global view of CRM and ample experience in the field to back up what he’s talking about, Gr... (Read Full Article)

Comment on Article Mentions: Brent Leary Paul Greenberg Graham Hill
Is B2B the new B2C

Explore Article Editor's Picks (Jan 7 2010) Cloud Computing , CRM

...As I was preparing to simply post this, a mostly stream of consciousness set of connected thoughts, Graham Hill, a person I have the utmost respect for posted a comment on my Posterous Blog Feel free to take a l... (Read Full Article)

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A Manifesto for Social Business

Explore Article Editor's Picks (Nov 10 2009) CRM

By Graham Hill, Customers & More The nature of business is inexorably changing. The changes are being driven by a ... (Read Full Article)

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Effective Social CRM

Explore Article Editor's Picks (Oct 29 2009)

...s is by night (and day). I wish I could Twitter as often as he does. I've automated most of mine :) Graham Hill - Maybe the most guilty party when it comes to embarrassing my intellectual prowess. If you've ever... (Read Full Article)

Comment on Article Mentions: Brent Leary Paul Greenberg Graham Hill
10 of the Best Blogs YOU Should Be Reading

Explore Article Editor's Picks (Jan 9 2009)

By Graham Hill, Customers & More I read about 100 different blogs each day to keep up with what's going on out the... (Read Full Article)

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Why a Recession Means Doing Better, Not Just Doing Less

Explore Article Editor's Picks (Oct 21 2008)

...in the business environment. It can happen so easily when you take your eye off the value equation. Graham Hill Independent CRM Consultant Interim CRM Manager (Read Full Article)

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Robots Will Replace People in Customer Service... Sooner Than You Think

Explore Article Editor's Picks (Oct 15 2008)

...ll(at)web)dot)de to get the conversation going. Hat tip to Nick Carr at his iconic Rough Type blog. Graham Hill Independent CRM Consultant Interim CRM Consultant Further Reading: Kiwilogic http://www.kiwilogic.d... (Read Full Article)

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